Real people. Throughout market hours.
Real people are available throughout market hours to help with trading, platform, or account issues.
Here while the markets are open
Forex markets run around the clock on weekdays, and so does our support: real people, available throughout market hours, for trading, platform and account questions.
We try to support clients in their own language, so nothing gets lost in translation.
Support you can hold us to
If we tell a client their issue will be resolved in 5 minutes, we'll call or message within those 5 minutes, whether it's solved or not. If we need more time, we'll ask for it within the committed 5 minutes and never leave the client waiting.
A client's issue stays with one responsible person until it's fully resolved. No passing from desk to desk.
If a client isn't satisfied, they have a clear way to escalate to senior management.
Every client or partner request, whether a callback, withdrawal, or rebate, has a responsible person and a deadline.
We try to support clients in their own language, so nothing gets lost in translation.
We regularly track response times, resolution rates, and client satisfaction.
Every trade complaint is investigated using server logs and price data, and resolved honestly.
If there is a platform outage, server issue, or market event, we aim for clients to hear it from us first, honestly and quickly.
We publish withdrawal processing times and stick to them.